Shipping & Returns

At Fat Girl Makes, we strive to ensure that all orders are processed and delivered in a timely and secure manner. This policy outlines our responsibilities, customer obligations, and the procedures for handling delayed, lost, or misrouted orders.

1. Order Processing & Shipping

Orders are processed within 1-2 business days (unless otherwise specified).Delivery estimates provided at checkout are approximate and based on courier guidelines.All orders are shipped using Royal Mail with tracking provided for applicable services.

2. Delivery Delays, Lost, or Misrouted Orders

We understand that delays and issues with delivery can be frustrating. The following outlines our process for handling such situations:

2.1 Delivery Delays

• Estimated delivery times are not guaranteed and may vary due to courier delays, customs processing (for international orders), weather conditions, or other unforeseen circumstances.
• If your order is significantly delayed, please contact us at FullyCycled@gmail.com, and we will assist in tracking the parcel.
• We are not liable for indirect losses (e.g., missed events, loss of earnings, or additional expenses) caused by delayed deliveries.

2.2 Lost or Misrouted Orders

If your order has not arrived within the expected timeframe, we ask customers to allow the following waiting periods before a parcel is declared lost:

• UK Orders: 15 working days after dispatch.

If the parcel is confirmed lost, we will:

• Resend the item (if stock is available), or
• Issue a full refund (if the item is unavailable or the customer prefers a refund).
• If the courier confirms a parcel has been delivered but the customer has not received it, we recommend checking with neighbors or the local delivery office before contacting us.

2.3 Incorrect Address & Customer Errors

Customers are responsible for ensuring their shipping address is accurate before placing an order.

If an incorrect or incomplete address is provided, and the parcel is misrouted, delayed, or returned to us:

• We cannot be held liable for the lost parcel.
• If the parcel is returned to us, the customer must pay additional shipping costs for redelivery.
• No refunds will be issued for parcels lost due to incorrect address details provided by the customer.

2.4 Courier & Third-Party Liability

Once an order is dispatched, the courier is responsible for the safe delivery of your parcel.

We will assist in resolving courier-related issues but are not responsible for delays, theft, or loss caused by the courier.

If you wish to claim compensation from the courier for a lost parcel, we will provide all relevant tracking and shipping details, but the outcome of the claim is subject to the courier’s policies.

3. Refund & Replacement Policy for Lost or Delayed Orders

If your order qualifies as lost or significantly delayed based on the timeframes above, you are entitled to:

•  A full refund, or
•  A replacement item (subject to stock availability).

Refunds and replacements will not be issued if:

• The tracking information confirms delivery to the correct address.
• The customer provided an incorrect shipping address.
• The customer refused or failed to collect the parcel from their local delivery office.

For all refund and replacement requests, please contact us at FullyCycled@gmail.com with your order number and tracking details.